RETURNS REQUESTED AFTER 7 DAYS OF RECIEPT WILL BE ISSUED AS STORE CREDIT ONLY.
You have 7 days from the delivery date (including business days and holidays) to submit your return request. You may email us at returns@prestonmadison.com After your return is approved you will receive a follow-up email containing instructions for return.
We will inspect your returned item(s) for faults and/or signs of wear once we receive it. All items must be in its original packaging.We reserve the right to refuse your return if the item has been worn or damaged.
You will be issued a cash return or store credit information once we have established that your item is in good condition. Please wait up to 30 business days for the processing and finalization of your return. We cannot promise that your return will be handled the same day it is received due to the high amount of orders we receive every day. Once your items have been inspected, we will send you an email with a shop credit that you may use on future purchases.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you may contact us return@prestonmadison.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at return@prestonmadisonjewelry.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you may contact us return@prestonmadison.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at return@prestonmadisonjewelry.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.