SHIPPING & HANDLING
Shipping
Our team is working really hard to ship all orders out as soon as possible.
Orders will be shipped out within 3-7 days to arrive depending on the postal service in your area.
We strive to get your order out as quickly as possible.
Some order processing may be delayed due to measurements taken to prevent the spread of Covid-19.
Please note, PRESTON MADISON JEWELRY is not responsible for any delays caused by USPS/UPS or the other shipping carriers we work with, especially during high volume HOLIDAY SEASONS ( Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day. )
Furthermore, items purchased with estimated shipping dates/ pre orders, are subject to varying shipping times per the item description and Pre-Order Policy.
We do not ship Saturdays, Sundays, or holidays.
Our office, warehouse, and couriers will be unavailable during the following public holiday dates: Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day.
Any orders placed on these days, or AFTER cut-off on the day before, will be PROCESSED the following business day.
Please allow extra time for delivery during this high volume season to avoid disappointment.
We will continue to ensure your PRESTON MADISON order gets to you as soon as possible, however, we do appreciate your patience!
Pre-Order Policy.
Items purchased on PRE ORDER are subject to delivery between 1-2 weeks of the estimated shipping date that is provided in the items description at time of purchase.
Having a Pre-Order item amongst other items in your order will hold back the delivery of your ENTIRE order.
Email us at orders@prestonmadison.com if you would like to arrange a split of the order. (Item must be $100+ to split and ship separately)
Please note: estimated shipment dates included in the description of items are approximate and subject to change.
Possible Delays
Tracking My Order
Standard shipping on domestic items is 3-7 business days from order date. This includes our 5-7 business days for processing plus 2-3 business days for delivery.
DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS.
All orders IN STOCK leave our facility in 1-3 business days (this is determined by volume) Once it has been shipped out, you will receive a tracking number via E-mail automatically.
To track your order please use tracking number emailed to you once your order has been shipped.
If your tracking number does not work visit www.usps.com to manually input your tracking number.
Missing Your Order?
1. File Claim with USPS
2. File police report
3. Wait for USPS investigation results.
PRESTON MADISON JEWELRY IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
Tracking your order will be emailed to you once it is fulfilled.
We are not responsible for lost mis-delivered of stolen packages, or packages that we sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family member to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service
CUSTOMER(S) ASSUMES ALL RESPONSIBILITY ONCE A CONFIRMATION NUMBER IS ISSUED.
PLEASE DOUBLE CHECK THAT YOU HAVE INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES.
SHIPPING ADDRESSES CANNOT BE UPDATED ONCE TRACKING HAS BEEN ASSIGNED.
CUSTOMER PAYS FOR SHIPPING IF ITEM NEEDS TO BE SENT BACK.
RETURN TO SENDER
If this occurs, when it arrives we will reach out to have you reconfirm the address to get it back out to you.
We would be glad to resend an order back to customers but unfortunately customers will have to cover the re shipping charges of $5.
ORDERS SENT BACK AS "UNCLAIMED", "UNABLE TO FORWARD" OR AS "RETURN TO SENDER" ARE SUBJECT TO A $5 RE SHIPPING FEE.
Once it is paid, we will reship the item.